What is CRM?
CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its customer database. This includes contacting customers more efficiently, keeping leads hot, aiding in workplace effectiveness, and generally improving customer service and business relationships.
How Does CRM work?
Essentially, CRM […]
'Business Communication' Category
Conference calls come in handy for most businesses and in this day and age they are not overly expensive either! So could conference calling be for you?
The Benefits of a Conference Call
The main benefit of a conference call is that you can talk to colleagues no matter how far away you are. This comes […]
Paint the picture for your audience. The more you can create the setting—the sights, the sounds, the smells, the feelings—the more your audience will be drawn in. Remember, you want the experience to become their experience—something they can readily identify with. As a persuader, you’ve got to take them there.
As you prepare yourself, keep […]
An embedded command is a suggestion that is hidden within written or spoken language. It is used to communicate to the conscious mind while also sending a message to the subconscious mind. The intent is to actually bypass the conscious mind and communicate directly to the subconscious mind. Since embedded commands usually remain undetected […]
Help desks are now a fundamental and core part of good business service and operation. However, addressing the tricky issues, selecting the right tools, and managing the help desk correctly can actually be a very daunting task.
Typical help desk software functions include Helpdesk software systems range in complexity from basic ticket logging to fully […]
Brainstorming can be the most abused word when it comes to meetings and group activities. It is often used by students, teachers, successful businessmen and even criminals. A lot of projects and activities have become successful due to creative brainstorming sessions.
It is a fact that a person normally uses less than ten percent of […]
Finding out more about the concept of Interim Management
It is pleasing to know that the results of a survey found that 95% of respondents agreed with the definition of ‘Interim Management’ – as the use of senior executives on contract to manage a business function or project. There has been a tendency recently for […]
Building a Feedback Culture at Work
Giving feedback simply means telling people how they’re going at work. However, the real art of feedback is the ability to also accept feedback yourself - being prepared to listen to what others tell you, without being defensive if it’s bad news.
Building a feedback culture in your organization, where […]
Feedback at Work - Give and Take
What can you say to your employees and how can you say it?
Where can you give and get feedback?
How can you bring out the best in your staff?
How do you handle difficult interchanges without inflaming the situation?
How do you respond to critical feedback yourself?
These are common questions, many […]
In my recent consulting with several different companies, I have found a lack of trust at the root of many of their problems. Sometimes, the lack of trust is for other co-workers and other times it’s a lack of trust in the company or administration.
We have been taught to believe trust is a commodity […]