The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone […]
'Services Sales' Category
My entire career has revolved around customer service in one way or another. In the beginning stages I was a receptionist and administrative assistant. Much as I hate to admit it, at 19 years old I did not know what was meant by customer service; nor did I care. All I was interested in […]
In years gone by customer service used to be just common courtesy if you owned a business. If your friends and neighbors patronized your business you were only to happy to meet their expectations and treat them fairly and ethically. But customer service has recently become optional, almost a lost art, in the world […]
While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out. These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a flashpoint of contagious enthusiasm in employees and […]
Training seminars provide many benefits to your computer services business. They are one of the best ways to increase your network. Training seminars also allow you to highlight your unique skills and abilities to a large number of people all at one time.
Sponsoring a training seminar however, takes a lot of commitment. They are […]
POS equipment is an important component of running a successful, profitable business in today’s retail industry. That is why POS equipment is used by many well-known, established retailers, including those that are supermarkets, department stores, or clothing stores. As important of a part that POS equipment plays, the services that come along with that […]
Batteries not included. Three of the dumbest words.
Your Company spent millions of dollars to develop this wonderful product. Engineers spent countless hours creating and refining it. You spent additional millions of dollars in advertising to get me to buy it.
I bought it. I took it home and now it won’t work because YOU neglected […]
Have you ever thought about how much money has been lost due to poor customer service? Is it happening within the organization you are affiliated? Or perhaps you are the owner and are not aware of the practices of your employees.
A few months ago I had decided to purchase a new laptop. Being a […]
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and […]